💬 Help Center

Frequently Asked Questions

Everything you need to know about playing at 91piso — from creating your account and making deposits to withdrawing your winnings and staying safe. Can't find your answer here? Our support team is available 24/7 via live chat on the 91piso platform.

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Account & Registration Deposits & Payments Withdrawals Games & Betting Bonuses & Promos Security & Privacy Responsible Gaming Technical Support
Account & Registration

Registering at 91piso is quick and straightforward. Head over to the 91piso Casino page and click the registration button. You'll need to provide your full name, date of birth, mobile number, and a valid email address. After submitting, verify your mobile number via the OTP sent to your phone. You must be 21 years or older to register — this is a strict requirement under Philippine law and PAGCOR guidelines. Once verified, you can log in and start playing right away.

To complete KYC (Know Your Customer) verification on your 91piso account, you'll need to submit a valid government-issued ID. Accepted IDs include:
  • Philippine passport
  • SSS or GSIS ID
  • Driver's license
  • PhilHealth ID
  • Voter's ID or CO MELEC ID
A selfie holding your ID may also be requested. Verification is usually completed within 24 hours. Accounts that are not verified may have withdrawal limits applied until KYC is complete.

No. Each player is allowed only one 91piso account. Creating multiple accounts is a violation of our Terms & Conditions and may result in the permanent suspension of all associated accounts and forfeiture of any balances. If you've forgotten your login details, use the password reset option on the 91piso Login page or contact our support team.

Go to the 91piso Login page and click "Forgot Password." Enter your registered email address or mobile number and we'll send you a reset link or OTP. Follow the instructions to set a new password. For security, choose a strong password that you don't use on other sites. If you're still having trouble, contact our 24/7 support team via live chat on the 91piso platform.
Deposits & Payments

91piso supports a wide range of Philippine payment methods so you can fund your account conveniently:
  • E-wallets: GCash, PayMaya (Maya)
  • Online banking: BPI, BDO, Metrobank, UnionBank
  • Over-the-counter: 7-Eleven, Cebuana Lhuillier, M Lhuillier
  • Instapay / PESONet bank transfers
All transactions are processed in Philippine Peso (₱). No foreign currency conversion fees apply for local deposits.

The minimum deposit at 91piso is ₱100. This applies to all payment methods including GCash, PayMaya, and bank transfers. There is no maximum deposit limit for verified accounts, though individual payment providers may have their own transaction limits. Deposits are credited to your 91piso account instantly in most cases.

GCash and PayMaya deposits are credited instantly — usually within seconds of completing the transaction. Bank transfers via Instapay are also typically instant. PESONet transfers may take up to a few hours depending on your bank's processing schedule. If your deposit hasn't appeared after 30 minutes, please contact our support team with your transaction reference number.
Withdrawals

Log in to your 91piso account and navigate to the Cashier or Withdrawal section. Select your preferred withdrawal method (GCash, PayMaya, or bank transfer), enter the amount you wish to withdraw, and confirm the request. Make sure your account is fully verified before requesting a withdrawal — unverified accounts may experience delays or restrictions.

91piso processes withdrawals as fast as possible:
  • GCash / PayMaya: Typically within 15 minutes
  • BPI / BDO / Metrobank: 1–3 business hours during operating hours
  • Other banks: Up to 24 hours on business days
Withdrawals requested outside business hours or on Philippine public holidays may be processed on the next business day. The minimum withdrawal amount is ₱200.

Common reasons for withdrawal delays or rejections at 91piso include: incomplete KYC verification, unmet bonus wagering requirements, mismatched account details, or a pending security review. If your withdrawal has been pending for more than 24 hours, please contact our support team via live chat with your withdrawal reference number and we'll resolve it promptly.
Games & Betting

91piso offers over 1,200 games across multiple categories:
  • Color Game — the classic Filipino perya favorite, now online
  • Racing — fast-paced virtual and live racing action
  • Bingo — multiple bingo variants with live hosts
  • Slot — hundreds of slot titles from top providers
  • 91piso Casino — live dealer tables including baccarat, roulette, and blackjack
New games are added regularly. Check the 91piso platform for the latest additions.

Yes. All games at 91piso use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes. Our live dealer games are streamed in real time from professional studios with trained dealers. 91piso operates in compliance with PAGCOR guidelines, which include requirements for game fairness and integrity. We do not manipulate game outcomes in any way.
Bonuses & Promotions

91piso regularly offers welcome bonuses and promotions for new players. These may include deposit match bonuses, free spins on selected slots, and cashback offers. Bonus details, eligibility requirements, and wagering conditions are published on the 91piso platform. All bonuses are subject to terms and conditions. Visit the 91piso Casino page to see the latest offers available to new Filipino players.

Wagering requirements (also called playthrough requirements) specify how many times you must bet your bonus amount before you can withdraw bonus-derived winnings. For example, a ₱500 bonus with a 20x wagering requirement means you need to place ₱10,000 in total bets before withdrawing. Specific wagering requirements for each 91piso promotion are clearly stated in the bonus terms. Always read the terms before claiming any bonus.
Security & Privacy

Yes. 91piso uses industry-standard SSL encryption to protect all data transmitted between your device and our platform. Your personal and financial information is stored securely and is never sold to third parties. We comply with the Philippine Data Privacy Act of 2012 (Republic Act 10173). For full details on how we handle your data, please read our Privacy Policy.

Here are some tips to keep your 91piso account safe:
  • Use a strong, unique password that you don't use on other sites
  • Enable two-factor authentication (2FA) if available
  • Never share your login credentials with anyone
  • Always log out after playing, especially on shared devices
  • Be cautious of phishing attempts — 91piso will never ask for your password via email or chat
If you suspect unauthorized access to your account, contact our support team immediately via live chat on the 91piso platform.
Responsible Gaming

91piso provides a full suite of responsible gaming tools at no cost to all players:
  • Deposit limits — daily, weekly, or monthly caps on how much you can deposit
  • Loss limits — cap the amount you can lose in a given period
  • Session time limits — set a maximum play session duration
  • Cool-off periods — take a break of 24 hours, 7 days, or 30 days
  • Self-exclusion — suspend your account for 6 months, 1 year, 3 years, or permanently
  • Reality check alerts — periodic reminders of your session duration and results
Access these tools via Account Settings on the 91piso platform, or visit our Responsible Gaming page for full details.

To self-exclude, log in to your 91piso account, go to Account Settings, and select the Responsible Gaming section. Choose your preferred exclusion period (6 months, 1 year, 3 years, or permanent) and confirm. Your account will be suspended immediately. You can also request self-exclusion by contacting our 24/7 support team via live chat. Self-exclusion is free, confidential, and takes effect instantly. Learn more on our Responsible Gaming page.

The minimum age to register and play at 91piso is 21 years old. This is a strict legal requirement under Philippine law and PAGCOR regulations. Age verification is required during registration, and additional proof of age may be requested at any time. Any account found to belong to a person under 21 will be immediately closed and all funds returned.
Technical Support

91piso is fully optimized for all modern devices. You can play on:
  • Mobile phones — Android and iOS (Safari / Chrome)
  • Tablets — iPad and Android tablets
  • Desktop / laptop — Windows and macOS via any modern browser
No app download is required — simply visit the 91piso platform through your browser. For the best experience, use the latest version of Chrome, Safari, or Firefox with a stable internet connection.

If your connection drops during a game at 91piso, don't worry. Our system records the state of all active game rounds. When you reconnect, the game will resume from where it left off, or the round result will be settled automatically based on the game's outcome at the time of disconnection. If you believe a bet was incorrectly settled, contact our support team with the game round ID and we'll investigate promptly.

Still can't find the answer you're looking for? Our 91piso support team is available 24 hours a day, 7 days a week via live chat on the platform. We typically respond within minutes — even on Philippine public holidays.

Why Choose 91piso

Six Reasons Filipino Players Trust 91piso

From Makati to Cebu, Davao to Quezon City — here's why 91piso is the go-to platform.

Instant GCash Payouts

Withdraw your 91piso winnings to GCash or PayMaya in as little as 15 minutes. Fast, reliable, and available around the clock — no long waits, no hassle.

1,200+ Games

From the classic Color Game and Bingo to live dealer baccarat and hundreds of slot titles — 91piso has something for every type of Filipino player.

PAGCOR Compliant

91piso operates in full compliance with PAGCOR guidelines, ensuring a safe, fair, and regulated gaming environment for all players in the Philippines.

Mobile-First Platform

Play anywhere, anytime on your Android or iOS device. 91piso's platform is fully optimized for mobile — no app download needed, just open your browser and go.

24/7 Filipino Support

Our support team understands Filipino players. Get help in English via live chat any time of day — including weekends and Philippine public holidays.

Responsible Gaming Tools

Deposit limits, self-exclusion, session timers, and more — all free and available to every 91piso player. We put your wellbeing first, always.

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Join Thousands of Filipino Players at 91piso

Register your 91piso account today and enjoy over 1,200 games, instant GCash payouts, and exclusive welcome bonuses — all in Philippine Peso. Must be 21 years or older to join.

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21+ only. PAGCOR compliant. Gambling involves risk. Please play responsibly.